Lawrenceville City Hall phone numbers: who to call

Last checked Oct. 6, 2026. Names and numbers come from the City of Lawrenceville’s Mayor & City Council page and staff directory. City Hall: 770-963-2414, 70 S. Clayton St.

Lawrenceville City Hall is at 70 S. Clayton St., downtown. The main number is 770-963-2414. For bills, trash, utilities and most day-to-day questions, call Customer Service at 678-407-6675 first, or text 1-833-447-0361.

These numbers are for homes and businesses inside city limits. A Lawrenceville mailing address is not always in the city; check the city’s City Limits map. Outside the city, call Gwinnett County at 770-822-8000.

Emergencies

• Police, fire, medical: 911
• Utility emergency (power, gas), after hours: 770-339-2410
• Water main break or water emergency: Gwinnett Water Resources 24-hour dispatch, 678-376-7000

678-407-6675: Lawrenceville Customer Service

678-407-6675 is the City of Lawrenceville’s Customer Service line, at City Hall, 70 S. Clayton St. It is the number on Lawrenceville Utilities bills, and it is a genuine city number. The office can also be reached at customer.service@lawrencevillega.org.

Call it for:

• Electric and natural gas bills from Lawrenceville Utilities
• Starting, stopping or transferring service
• Deposits: $200 for a home, according to the utility’s customer service page, credited to the account after 12 months of on-time payments
• A missing bill, or a mailed payment the Postal Service sent back
• Trash, recycling and bulk pickup
• The city property tax bill
• Potholes, street signs and leaf and limb pickup, which Customer Service passes to the Street Department

Ways to pay without calling, according to Lawrenceville Utilities:

• Online, through the Utility Access portal
• By phone with Visa or Mastercard at 1-877-755-7556, an automated line; allow 24 to 48 hours for the payment to post
• By bank draft
• By mail, or in person at City Hall with cash, check, money order, debit or credit card

New service: give 24 to 48 hours’ notice. The city connects service 8 a.m. to 5 p.m. Monday to Friday. Account details can be changed with the city’s online Account Update Form.

Not on this line: water and sewer bills, which are Gwinnett County’s (678-376-6800), and after-hours power or gas emergencies (770-339-2410).

Mayor and City Council

From the city’s Mayor & City Council page. Council members are elected to numbered posts.

Post 1: Darion Ward was sworn in Oct. 13 to fill the seat Bruce Johnson left on Sept. 2. He serves through Dec. 31, 2027 (our story). All council members are elected at-large, the city says.

The council holds work sessions and regular meetings at City Hall. Next: council meeting Monday, Oct. 26, 7 p.m. Agendas are on Municode Meetings, and meetings are streamed on the city’s meeting videos page. To speak at a meeting, use the clerk’s public comment sign-up form.

City administration

Bills, utilities and trash

Lawrenceville runs its own electric, natural gas and sanitation services as Lawrenceville Utilities. Water and sewer are Gwinnett County’s; the city requires county water and sewer connection permits for new homes.

Report a power outage on the Lawrenceville Utilities site; see our power outages page.

Police, code enforcement and animals

The police lobby is open 8 a.m. to 5 p.m. weekdays. File code complaints online with the city’s Code Enforcement Complaint Form. Animal control in the city is handled by the county’s Animal Welfare and Enforcement division.

Building, business and streets

Not sure who handles it? Use the city’s Report a Concern form.

What this means for you

• Start with Customer Service, 678-407-6675, for anything on your utility bill.
• Police non-emergency is 770-962-4173; animals go to the county, 770-339-3200.
• Water is the county’s: 678-376-6800, or 678-376-7000 for a break.

More: trash and recycling, moving to Lawrenceville and voting.

Frequently asked questions

What is the phone number for Lawrenceville City Hall?

770-963-2414. City Hall is at 70 S. Clayton St. in downtown Lawrenceville. Utility and trash questions go to Customer Service at 678-407-6675.

Whose number is 678-407-6675?

It is the City of Lawrenceville’s Customer Service line at City Hall, 70 S. Clayton St. It handles Lawrenceville Utilities electric and gas bills, starting and stopping service, deposits, trash and recycling, bulk pickup and the city property tax bill. Email: customer.service@lawrencevillega.org.

How do I pay my Lawrenceville utility bill?

Online through the city’s Utility Access portal, by phone with Visa or Mastercard at 1-877-755-7556, by bank draft, or by mail or in person at City Hall with cash, check, money order or card, according to Lawrenceville Utilities.

Who is the mayor of Lawrenceville, Georgia?

David Still, whose term runs 2024 to 2027. The mayor’s office number is 678-407-6576.

What is the non-emergency number for Lawrenceville police?

The Lawrenceville Police Department’s main line is 770-962-4173, at 300 Jackson St. Call 911 in an emergency.

Who handles animal control in Lawrenceville?

Gwinnett County Animal Welfare and Enforcement, at the Bill Atkinson Animal Welfare Center, 884 Winder Highway. Phone: 770-339-3200.

How do I report a code violation in Lawrenceville?

Use the city’s online Code Enforcement Complaint Form or call Code Enforcement at 678-407-6578.